COVID-19 Customer Information

We are here to support you during the
changing working conditions due to COVID-19

Many of you need to work from home using an alternative computer, or by logging into work over the internet to remotely operate your computer in the office. The following information can help you work with HDR Light Studio remotely.

Node-locked License Transfers

If you need to install your HDR Light Studio node-locked license on a new computer at home - you can transfer your license by logging into your account here at www.lightmap.co.uk and select ‘Transfer License’ from the drop-down menu. This feature will create a new activation code to redeem a new license on the new machine. This will not affect existing licenses in any way.

Normally you can do this once per year, however, if you have already used your annual online transfer let us know at support@lightmap.co.uk and we can reset this to allow an additional transfer for you.

If you do not have access to the account here at www.lightmap.co.uk because you did not purchase the software, but you are the end-user, you can still contact us at support@lightmap.co.uk and we will try to help you. 

Remote access to your computer at work, using Node-locked or Floating Licenses

By default, our node-locked and floating licenses do not enable usage via Remote Desktop. However, we can re-issue your license files that will enable remote usage if you are experiencing problems.

Please try using HDR Light Studio with your existing licenses first but if there is a problem please get in touch with us at support@lightmap.co.uk and share with us your license error shown in HDR Light Studio at start-up.

Campus Licenses

If you are a University or College that is closing due to Corona, and you have campus licenses of HDR Light Studio, we can arrange free licenses for your students to use off-site on their computers. To arrange this a staff member should contact: support@lightmap.co.uk 

If you need anything else during this time please don’t hesitate to ask at support@lightmap.co.uk

Warm Regards

Lightmap